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Richmond Social Services Department

Website: http://www.richmondgov.com/SocialServices/index.aspx

Richmond, VA - 23224
(804) 646-8800

Financial Help Provided: TANF, SNAP, Welfare Assistance

Full Description:

Hours: Mondays throug Fridays 8am to 5pm. 

Apply For

Food Stamps (SNAP)

Medical Assistance(Medicaid)

Energy Assistance

Child Care Services

Temporary Assistance for Needy Families(TANF)





I've lost my Electronic Benefits Transfer (EBT) card. How do I get a new one?


If an EBT card is lost, stolen or damaged, the cardholder can call the toll free, 24-hour Virginia EBT

Customer Service Help Line at (866)281-2448. After verifying the identity and address of the

cardholder, the original card will be deactivated and a new one issued. If the cardholder's address has

changed, the cardholder must notify RDSS of the address change by calling 3-1-1 or their Benefit

Program Specialist. To obtain a new card in an emergency, contact Richmond Department of Social

Services by calling 3-1-1 or visiting a service location.

How do I check the balance available on my EBT card?


To check the balance available on the EBT card to make food purchases, cardholders can call the

customer service line at (866)281-2448 and enter the 16 digits on the front of the card. At the

point of purchase, some stores will allow the cardholder to swipe the card, enter the PIN and

check the available balance. Cardholders can also access their balance and transaction history

online by selecting "Virginia" and logging in or creating an account.


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Tips For Prompt And Professional Assistance
1. Make an appointment - Always attempt to make an appointment. Oftentimes this will save you hours waiting in lines. When on the phone make sure you ask for the documentation needed in order to receive assistance.

2. Do not be late for your appointment - This tip should speak for itself.

3. Dress appropriately - If you want to be treated with respect, dress as appropriately as possible. We are not saying wear a suit. Just make sure you and your clothes are clean and non offensive. We have found that clients who dress in this manner have a better chance of receiving aid.

4. Bring all pre determined documentation - Bring all of the documents you were advised to bring from your appointment phone call. Without them, you will not receive aid.

Mission Statement
To help the needy find financial aid and assistance. This nation is going through tough times and providing a helping hand can help make the world a better place.