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Lubbock County General Assistance

Website: http://www.co.lubbock.tx.us/department/?fDD=12-0

Lubbock, TX - 79401
(806) 775-1605

Financial Help Provided: General Assistance, Rent Assistance, Burial Assistance, Utility Assistance

Full Description:

Hours of Operation: Monday - Friday 8:00 AM - 5:00 PM.

    Rent: Our agency assists with payment for the current month's rent. The landlord must verbally agree to accept amounts offered by this office. We do not assist with deposits or pay any amount in arrears. Additional amounts are provided if rent includes utility services.
    Utilities: Payment on utility bills will be for the current month only. We do not assist with deposits. The utility services must be connected. Our agency does not pay telephone bills.
    Food: Before a client can apply for an emergency grocery order, he or she must provide proof from the Food Stamp office showing why they are not eligible for emergency food stamps. Our office cannot assist a client with emergency grocery orders more than once every six months.
    Cremations: The residency requirement does not apply to cremations. However, the deceased must have expired in Lubbock County to be considered for cremation assistance. If a Lubbock County resident expires outside of Lubbock County, our agency cannot commit for the expense of having the body transported back to Lubbock County. If another resource can pay the expense of transporting the body then our agency would be able to take an application to see if the client would qualify.
Household must include either a totally disabled adult or a minor child and must have been without income for thirty days. Head of household must be at least 18 years of age or married, and provide proof that household has resided in Lubbock County for thirty days prior to applying for assistance.
Intake Procedure:
Appointments only
A picture I.D. for all adults in the household.
Social Security cards of everyone residing in the household.
Support Service:
Bilingual staff
Facilities accessible to persons with disabilities.
Contact Us
916 Main St, Lubbock, TX 79401
Diana Gurule-Copado
    Phone: (806) 775-1605
    Fax: (806) 775-7982
    Staff Directory
    8:00 AM - 5:00 PM Monday - Friday


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About Us
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Tips For Prompt And Professional Assistance
1. Make an appointment - Always attempt to make an appointment. Oftentimes this will save you hours waiting in lines. When on the phone make sure you ask for the documentation needed in order to receive assistance.

2. Do not be late for your appointment - This tip should speak for itself.

3. Dress appropriately - If you want to be treated with respect, dress as appropriately as possible. We are not saying wear a suit. Just make sure you and your clothes are clean and non offensive. We have found that clients who dress in this manner have a better chance of receiving aid.

4. Bring all pre determined documentation - Bring all of the documents you were advised to bring from your appointment phone call. Without them, you will not receive aid.

Mission Statement
To help the needy find financial aid and assistance. This nation is going through tough times and providing a helping hand can help make the world a better place.