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Courtland County DSS - Department of Social Services

Website: http://www.cortland-co.org/dss/

Courtland, NY - 13045

Financial Help Provided: Public Assistance, Medicaid, Food Stamps, Emergency Assistance, HEAP, Daycare

Full Description:

Services Provided:
Temporary Assistance Services:  This area of the Agency is responsible for the administration of income maintenance including Public Assistance, Medicaid, Food Stamps, Emergency Assistance, HEAP, Daycare and Employment Services related to assisting individuals in achieving self-sufficiency.  Initial and on-going eligibility determinations are a primary function of Temporary Assistance services.  Eligibility determinations involve means tested income guidelines, fraud investigations, and require cooperation with employment activities.
Family Services:  The services provided in this area of the Agency involve case management services for families and individuals with a goal of arranging for and providing services necessary to promote the health and safety of those with supportive needs.  Specific services include:  Child and Adult Protective Services, Preventive Services, Foster Care, Adoption Services and Long Term Care Services.  The goal of all services is to assist individuals and families in achieving and maintaining a safe, permanently established independent life.
Cortland County Coordinated Children’s Services Initiative (CCSI)
Child Support and Enforcement Services:  Services provided in this area of the Agency include locating absent parents, establishing paternity, establishing support orders, enforcing court orders, and collecting and disbursing payments.  These services are available to any individual requesting them and are required for some recipients of Temporary Assistance and Foster Care Services.

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Tips For Prompt And Professional Assistance
1. Make an appointment - Always attempt to make an appointment. Oftentimes this will save you hours waiting in lines. When on the phone make sure you ask for the documentation needed in order to receive assistance.

2. Do not be late for your appointment - This tip should speak for itself.

3. Dress appropriately - If you want to be treated with respect, dress as appropriately as possible. We are not saying wear a suit. Just make sure you and your clothes are clean and non offensive. We have found that clients who dress in this manner have a better chance of receiving aid.

4. Bring all pre determined documentation - Bring all of the documents you were advised to bring from your appointment phone call. Without them, you will not receive aid.

Mission Statement
To help the needy find financial aid and assistance. This nation is going through tough times and providing a helping hand can help make the world a better place.