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Alabama Council on Human Relations

Website: http://www.achr.com

Auburn, AL - 36831
(334) 821-8336

Financial Help Provided: Energy Assistance

Full Description:

The Low Income Home Energy Assistance Program (LIHEAP) helps Lee County residents who have a crisis caused by an inability to pay their utility bills.  Families may receive a grant paid directly to the utility company. Assistance is limited and income requirements must be met.  This program also provides energy counseling to help residents reduce their future energy bills.

The Centsable Energy Program, funded through the Alabama Business Charitable Trust Fund, an Alabama Power Foundation, offers energy counseling for participants with limited incomes so that they can learn to be more energy efficient and reduce power bills.  In addition, the Centsable Energy Program provides services to supplement LIHEAP.

Through the Weatherization Program, staff will assess homes that qualify and then as funds allow, coordinate provision of needed insulation, caulking and other services to reduce the energy consumption of a home or mobile home owned by an individual who is income-eligible.

Funds for most of the programs are limited and so are not available at all times during the year.  Each program has income and other qualifications mandated by the funding source.  To receive services, applicants for each program must have an appointment and must meet income and other requirements and must provide ALL documentation required for that program.

The Energy Assistance Programs listed operate at Darden Center in Opelika,  every Monday and Wednesday and at Boykin Center in Auburn every Tuesday and Thursday.   Weatherization intake is available during limited hours; call for information or an appointment.

For information about any of the above programs, or an appointment for Weatherization, call (334) 821-8336 and speak with the receptionist.

For an Energy Assistance appointment, call (334) 821-8336 between 10:00 a.m. and 12:00 noon Monday through Thursday during the heating and cooling seasons and follow the instructions on the voicemail.  The phone lines rotate, so when you get through, please do not hang up; your call will be answered in the order received.

    Note:  We get so many calls during energy assistance appointment periods that the calls sometimes tie up all phone lines and make it difficult for other callers to get through.  However, when we do not limit the appointment call-in times, the problem exists throughout the day during the season. That becomes a particular problem when HS/EHS parents need to call the centers. 

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Tips For Prompt And Professional Assistance
1. Make an appointment - Always attempt to make an appointment. Oftentimes this will save you hours waiting in lines. When on the phone make sure you ask for the documentation needed in order to receive assistance.

2. Do not be late for your appointment - This tip should speak for itself.

3. Dress appropriately - If you want to be treated with respect, dress as appropriately as possible. We are not saying wear a suit. Just make sure you and your clothes are clean and non offensive. We have found that clients who dress in this manner have a better chance of receiving aid.

4. Bring all pre determined documentation - Bring all of the documents you were advised to bring from your appointment phone call. Without them, you will not receive aid.

Mission Statement
To help the needy find financial aid and assistance. This nation is going through tough times and providing a helping hand can help make the world a better place.